Shop Policies

Processing Times

Processing time is currently set at 1-2 weeks. These are subject to change depending on the time of the year, if there is a sale, etc. 

I aim to have all orders sent before this time but sometimes I am unable to do so.

If your order is going to be delayed (i.e. your order will not be able to be processed within the given processing time) I will contact you.

Cancellations

Cancellations may be made within 12 hours of placing an order unless the order has already been made or sent. All cancellation requests are treated on a case to case basis and may be denied. Cancellations are not accepted during major events and sales.

Returns, Exchanges, and Damaged Goods

Due to the handmade nature of my items I do not accept returns or exchanges for change of mind. 

Unfortunately, sometimes mistakes do happen, but we are always happy fix them! If your item is damaged or faulty, or your order contains an incorrect item please follow these steps:

♥ Take a photo of the item/s clearly showing the issues

♥ Send the photos to plannergoddessstudio@gmail.com along with your order number and a brief description of the issue. 

♥ Once I have looked at it I will contact you to arrange a replacement or refund. You will not be responsible for any shipping costs to return incorrect items or to send out replacement items.

Modifying Order Details/Combining Orders

I am unable to modify or combine orders during major events

During quieter periods I may be able to combine orders, but please send me an email before placing an order to avoid disappointment. 

Goods will be delivered to the address specified on your order. I am not responsible for incorrect shipping addresses, so please make sure I have the right address for you. If you notice an error after you have placed your order, please contact me immediately by email (plannergoddessstudio@gmail.com). If  your order has already been shipped you will need to wait for the order to be returned to me and you will be responsible for the additional shipping charge.

Shipping and Customs

If you are experiencing delays in your tracking please contact your local postal service. If you are unable to reach a resolution or find a solution with your local postal service please email me and I will do my best to help you. 

I am not responsible for any customs and import duties, or any other local postal requirements that may be issued by your country. Any charges must be paid by the recipient of the parcel so please make yourself familiar with your local import laws and regulations.

Please note that orders are not considered missing until 21 business days for domestic (Australian) orders and 35 business days for international orders. It can take up to 35 business days for international mail, but if you have not seen movement in your tracking for 21 business days please contact me so I can look into what may be causing it.